If there are any questions you cannot find the answer to in this FAQ section, feel free to call us at (804)803-3768 or email us.
Shipping and Delivery
How much is shipping? If you are shipping your order within the US, shipping is covered by us for orders above $99.00. Orders under $99.00 will incur charges based on the shipping destination. Outside of the US, please email us for shipping rates and options.
I placed an order! When will I get it? Once an order is placed, we usually ship it within 3 business days. For domestic orders, UPS delivers shipments in 2 – 5 business days. For international orders, shipments may take up to 15 business days.
I haven’t received my order yet. What’s going on? If you are in the US and it’s been over 10 business days since you placed your order, or if you are overseas and it’s been over 20 business days since you placed your order, please let us know by emailing us with your name and order number. Thanks for your patience! A note for international customers: Occasionally overseas shipments will take a longer time due to the delivery country’s customs. Each customs office is different and we are not responsible for any fees or tariffs.
Can I expedite my order? For domestic orders we offer UPS Next Day Air, and for international orders we offer several freight forwarding options. Please note that these shipping times are estimates, and we cannot guarantee timely delivery due to inclement weather, customs, and other factors out of our control. To take advantage of this service, please put a comment in your order or contact us.
Do you charge sales tax? Sales tax is determined by shipping address, which autopopulate upon checkout.
Wholesale and Bulk Orders
What if I want to buy A BUNCH of equipment? Please contact us for a quote on your bulk request. Retailers, please see the next question!
Events and Donations
I have an event and would love to make Pipeline Depot a part of it. We love events, too! Please contact us, and we can arrange something that’s a good fit for both of us.
Sales Items If you see something on sale, don’t wait around to buy it. Sale prices are not permanent and special promotions often end within a few days.
If we put an item on sale less than 30 days after you bought it at full price, let us know and we’ll credit you the difference. This offer only applies to purchases made within the last 30 days, and only if we have the same size and color of the item that you originally purchased in stock.